Connecting the box with MyGate
HMV reduce the reliance on neighbors for parcel collection and provide a reliable alternative for users?
After all the insights we came to
Revolutionizing Secure Parcel Delivery
With online shopping and doorstep deliveries becoming essential, the Smart Delivery Box integrated with the MyGate app addresses key challenges. It ensures a secure, hassle-free, and convenient parcel delivery experience for both customers and delivery agents.
Duration
3 week
Project
Product Design
Category
IOT Project
This inefficiency leads to wasted time, increased costs for companies, and heightened frustration for customers and delivery agents
Missed deliveries account for 15-20% of logistics inefficiencies, leading to increased costs for businesses and frustration for customers
CONTEXT
Failures are a widespread issue, with studies showing that nearly 20-30% of first delivery attempts fail due to customer unavailability.
RESEARCH
India sees an average of 8.8 million parcels shipped daily, which translates to about 102 parcels per second
User Persona
Frequent Shoppers – Individuals who regularly shop online and need a secure, convenient solution for receiving deliveries without worrying about theft or missed packages.
Delivery Agents – Professionals who need an efficient, secure way to deliver packages in residential areas, reducing delays and ensuring smooth drop-offs.
Who might need a box to keep parcels?
Target Audience:
User Persona
User Persona Insights: Riya Sharma
Busy Schedule: A 35-year-old IT manager with long work hours (9 AM to 6 PM) and evening gym sessions, returning home around 8 PM.
Wants & Needs: Seeks a secure parcel collection system with real-time notifications and minimal coordination with delivery agents.
Pain Points: Faces missed deliveries, excessive coordination calls, dependency on neighbours, and concerns about unattended parcel security.
Challenges
Faced by Customers
Delivery often fail due to unavailable customer
Worries about package safety when left unattended.
Seeking alternative ways to collect parcels.
Difficulty in contacting customers during delivery attempts.
Frustration from frequent rescheduling and redirection requests
Faced by Delivery Agent
SOLUTION
Designed for busy professionals, this solution tackles missed deliveries, neighbor dependency, and coordination hassles. By leveraging existing technology, it ensures a seamless and efficient delivery experience.
Revolutionizing Secure Parcel Delivery
With online shopping and doorstep deliveries becoming essential, the Smart Delivery Box integrated with the MyGate app addresses key challenges. It ensures a secure, hassle-free, and convenient parcel delivery experience for both customers and delivery agents.
Duration
3 week
Project
Product Design
Category
IOT Project
CONTEXT
Failures are a widespread issue, with studies showing that nearly 20-30% of first delivery attempts fail due to customer unavailability.
This inefficiency leads to wasted time, increased costs for companies, and heightened frustration for customers and delivery agents
Missed deliveries account for 15-20% of logistics inefficiencies, leading to increased costs for businesses and frustration for customers
RESEARCH
India sees an average of 8.8 million parcels shipped daily, which translates to about 102 parcels per second
Who might need a box to keep parcels?
Target Audience:
Parcel Delivery Notification
The delivery agent calls the customer upon arrival for parcel delivery.
Customers receive a notification on the MyGate app about the delivery attempts.
Integration with Shopping Apps
E-commerce platforms (e.g., Amazon, Nykaa) introduce a "Deliver in my DropBox" delivery option.
Locking and Unlocking the box
Locking and Unlocking the box
Revolutionizing Secure Parcel Delivery
With online shopping and doorstep deliveries becoming essential, the Smart Delivery Box integrated with the MyGate app addresses key challenges. It ensures a secure, hassle-free, and convenient parcel delivery experience for both customers and delivery agents.
Duration
3 week
Project
Product Design
Category
IOT Project
CONTEXT
Failures are a widespread issue, with studies showing that nearly 20-30% of first delivery attempts fail due to customer unavailability.
This inefficiency leads to wasted time, increased costs for companies, and heightened frustration for customers and delivery agents
Missed deliveries account for 15-20% of logistics inefficiencies, leading to increased costs for businesses and frustration for customers
RESEARCH
India sees an average of 8.8 million parcels shipped daily, which translates to about 102 parcels per second
Who might need a box to keep parcels?
Target Audience:
Frequent Shoppers – Individuals who regularly shop online and need a secure, convenient solution for receiving deliveries without worrying about theft or missed packages.
Delivery Agents – Professionals who need an efficient, secure way to deliver packages in residential areas, reducing delays and ensuring smooth drop-offs.
User Persona Insights: Riya Sharma
Busy Schedule: A 35-year-old IT manager with long work hours (9 AM to 6 PM) and evening gym sessions, returning home around 8 PM.
Wants & Needs: Seeks a secure parcel collection system with real-time notifications and minimal coordination with delivery agents.
Pain Points: Faces missed deliveries, excessive coordination calls, dependency on neighbours, and concerns about unattended parcel security.
Challenges
Faces by Customers
Delivery often fail due to unavailable customer
Worries about package safety when left unattended.
Seeking alternative ways to collect parcels.
Faces by Delivery Agent
Difficulty in contacting customers during delivery attempts.
Frustration from frequent rescheduling and redirection requests
After all the insights we came to
HMV reduce the reliance on neighbors for parcel collection and provide a reliable alternative for users?
SOLUTION
Designed for busy professionals, this solution tackles missed deliveries, neighbor dependency, and coordination hassles. By leveraging existing technology, it ensures a seamless and efficient delivery experience.
Parcel Delivery Notification
The delivery agent calls the customer upon arrival for parcel delivery.
Customers receive a notification on the MyGate app about the delivery attempts.
Integration with Shopping Apps
E-commerce platforms (e.g., Amazon, Nykaa) introduce a "Deliver in my DropBox" delivery option.
Automated Notifications
Once the parcel is placed, the sensor triggers a notification on the MyGate app, stating "Parcel Delivered/Detected."
Secure Locking
After confirmation, the customer can lock the delivery box remotely through the MyGate app, ensuring the parcel's security until retrieval.
Connecting the box with MyGate
My Takeaways
I gained valuable insights on the challenges faced by both customers and delivery agents in the delivery process.
The user interviews and journey mapping highlighted the importance of designing solutions that balance security, convenience, and usability
Collaboration with a team also deepened my understanding of effective project management and iterative design processes.
Collaboration with a team also deepened my understanding of effective project management and iterative design processes.
UI Design
Experience Design
Webflow Design
INternship at Artem HEalthtech pvt. ltd.
SIMPLIFYING HMIS FOR PUBLIC HEALTHCARE
Enhancing the HMIS platform by simplifying workflows, improving usability, and creating a seamless experience for diverse user roles across hospitals.
Service Design
PICK- A- BOOK
Developed a system enabling users to effortlessly request and track unavailable books, providing real-time updates and notifications.
View Project
Dashboard
Website
My Other Projects
My Other Projects
Thanks for reaching the bottom of this page. If you like what you see, let's connect and build something together!
Alternatively, here's my email
Get In Touch
Service Design
PICK- A- BOOK
Developed a system enabling users to effortlessly request and track unavailable books, providing real-time updates and notifications.
View Project
Dashboard
Website
Secure Locking
After confirmation, the customer can lock the delivery box remotely through the MyGate app, ensuring the parcel's security until retrieval.
Automated Alerts
Once a package is positioned, the sensor off an alert on the MyGate application, announcing "Package Delivered/Detected."
Thanks for reaching the bottom of this page. If you like what you see, let's connect and build something together!
Alternatively, here's my email
Get In Touch
UI Design
Experience Design
Webflow Design
INternship at Artem HEalthtech pvt. ltd.
SIMPLIFYING HMIS FOR PUBLIC HEALTHCARE
Enhancing the HMIS platform by simplifying workflows, improving usability, and creating a seamless experience for diverse user roles across hospitals.