Key Insights - Enhanced library experience through technology, infrastructure, and community engagement, Streamlined membership and service processes:
Improving Public Library Services
This project focuses on enhancing the public library by analyzing its operations to find and fix inefficiencies. It will create a new book hold service, letting users request and track unavailable books easily. The goal is to make library services more accessible and efficient for both users and staff.
Duration
4 week
Project
UX Case Study
Category
Service Design
CONTEXT
To design and implement a new book hold service for the public library, allowing users to request unavailable books and track their status, ensuring an efficient and user-friendly experience for both users and library staff.
RESEARCH
RESEARCH
After visiting state and district and local library we realised that there are various features which are different in both the libraries, the collection, the technology used,
After visiting state and district and local library we realised that there are various features which are different in both the libraries, the collection, the technology used,
Challenges Identified
Pain Points
User Persona
District Public Library, Gandhinagar
District Public Library, Gandhinagar
Key Insights from the Research
Unlike the secondary research data, public libraries were visited by a lot of students from the age group 17 - 25 and people who have retired (above 50).
People preparing for competitive exams such as UPSC, CLAT, NEET & JEE visit the library often.
After taking some interviews we found that people often come to use the study rooms present there.
Affinity Mapping
OPPORTUNITIES
Possible Solution
The government has introduced modern services in public libraries, but many users struggle to utilise them due to disorganisation and lack of awareness. This has resulted in underutilisation of valuable resources.
SOLUTION
Explored Solution in Detail
BOOK ACCESSIBILITY
The book accessibility service allows library users to request and reserve books that are currently unavailable at their branch. Through a streamlined hold system, users can access resources from other branches, ensuring they receive the books they need without long wait times. This service enhances convenience, improves resource utilisation, and ensures a more efficient library experience.
Book Page : Where you can send notifications to people who have overdue book loans
Book Page : Where you can send notifications to people who have overdue book loans
Account Page : You can view people who have membership & frequently issue books
Admin Profile : Where the manager can check his profile and reports
DASHBOARD DESIGN
For librarian
This dashboard integrates with Koha and E-Granthalaya in Indian public libraries for the Pick A Book service. It features a home screen summarizing key data, detailed views of books on hold, overdue returns, and hold statuses, with options to send reminders and notifications.
LANDING PAGE
For Users
This dashboard integrates with Koha and E-Granthalaya in Indian public libraries for the Pick A Book service. It features a home screen summarizing key data, detailed views of books on hold, overdue returns, and hold statuses, with options to send reminders and notifications.
Detailed explanation of how the feature allows library patrons to reserve books unavailable for immediate checkout.
Easy Reservation
Real-Time Availability Updates
Flexible Pickup Options
Automatic Hold Notifications
Extended Hold Periods
Manage Holds Easily
"Benefits of Book on Hold."
Guaranteed Access
Convenience.
Time-Saving.
Personalized Service.
Staying Updated.
No Missed Opportunities.
Quotes and reviews from users
Promotes user inquiries regarding the service.
The website aims to:
Introduce the "Book On Hold" service.
Educate users about how the service works.
Highlight the benefits and features of the service to encourage adoption.
Build credibility through metrics, testimonials, and partnerships.
Provide an easy way for users to get in touch for support or inquiries.
AFTER 5 DAYS
AFTER 5 DAYS
AFTER 5 DAYS
AFTER 5 DAYS
AFTER 5 DAYS
AFTER 5 DAYS
AFTER 5 DAYS
AFTER 5 DAYS
Story Boarding
Story Boarding
My Takeaways
This project taught us the importance of empathy and research in crafting solutions that address real-world user needs.
Home Page : Showing overview of all the Key points and objectives
Improving Public Library Service
This project focuses on enhancing the public library by analyzing its operations to find and fix inefficiencies. It will create a new book hold service, letting users request and track unavailable books easily. The goal is to make library services more accessible and efficient for both users and staff.
Duration
4 week
Project
UX Case Study
Category
Service Design
CONTEXT
To design and implement a new book hold service for the public library, allowing users to request unavailable books and track their status, ensuring an efficient and user-friendly experience for both users and library staff.
Challenges Identified
Pain Points
User Persona
Key Insights from the Research
Unlike the secondary research data, public libraries were visited by a lot of students from the age group 17 - 25 and people who have retired (above 50).
People preparing for competitive exams such as UPSC, CLAT, NEET & JEE visit the library often.
After taking some interviews we found that people often come to use the study rooms present there.
Affinity Mapping
Key Insights - Enhanced library experience through technology, infrastructure, and community engagement, Streamlined membership and service processes:
OPPORTUNITIES
Possible Solution
The government has introduced modern services in public libraries, but many users struggle to utilise them due to disorganisation and lack of awareness. This has resulted in underutilisation of valuable resources.
SOLUTION
Explored Solution in Detail
BOOK ACCESSIBILITY
The book accessibility service allows library users to request and reserve books that are currently unavailable at their branch. Through a streamlined hold system, users can access resources from other branches, ensuring they receive the books they need without long wait times. This service enhances convenience, improves resource utilisation, and ensures a more efficient library experience.
DASHBOARD DESIGN
For librarian
This dashboard integrates with Koha and E-Granthalaya in Indian public libraries for the Pick A Book service. It features a home screen summarizing key data, detailed views of books on hold, overdue returns, and hold statuses, with options to send reminders and notifications.
Home Page : Showing overview of all the Key points and objectives
Account Page : You can view people who have membership & frequently issue books
Admin Profile : Where the manager can check his profile and reports
LANDING PAGE
For Users
This dashboard integrates with Koha and E-Granthalaya in Indian public libraries for the Pick A Book service. It features a home screen summarizing key data, detailed views of books on hold, overdue returns, and hold statuses, with options to send reminders and notifications.
The website aims to:
Introduce the "Book On Hold" service.
Educate users about how the service works.
Highlight the benefits and features of the service to encourage adoption.
Build credibility through metrics, testimonials, and partnerships.
Provide an easy way for users to get in touch for support or inquiries.
Iterative design and feedback loops played a critical role in refining the user and librarian interfaces.
Finally, this case study highlights how service design can modernize public institutions, making them more accessible, inclusive, and user-focused.
This project taught us the importance of empathy and research in crafting solutions that address real-world user needs.
Iterative design and feedback loops played a critical role in refining the user and librarian interfaces.
Finally, this case study highlights how service design can modernize public institutions, making them more accessible, inclusive, and user-focused.
My Takeaways
uI UX CAse Study
WALLET
Developed a system enabling users to effortlessly request and track unavailable books, providing real-time updates and notifications.
View Project
UI Design
End to End
IOT PROJECT
SMART DROPBOX
The Smart Delivery Box integrated with the MyGate app, tackles key challenges faced by customers and delivery agent.
View Project
Product Design
UI Design
Thanks for reaching the bottom of this page. If you like what you see, let's connect and build something together!
Alternatively, here's my email
Get In Touch
uI UX CAse Study
WALLET
Developed a system enabling users to effortlessly request and track unavailable books, providing real-time updates and notifications.
View Project
UI Design
End to End
IOT PROJECT
SMART DROPBOX
The Smart Delivery Box integrated with the MyGate app, tackles key challenges faced by customers and delivery agent.
View Project
Product Design
UI Design
My Other Projects
My Other Projects
Thanks for reaching the bottom of this page. If you like what you see, let's connect and build something together!
Alternatively, here's my email
Get In Touch